FAQ – ARaxma — Shop with Mercy

Frequently Asked Questions

Everything you need to know about ARaxma’s designs, shipping, and mission

1. Brand & Production

We combine the best of both worlds! All our collections are designed in Germany to ensure a unique, modern aesthetic. Our standard store items are then produced and printed in the United States to guarantee premium quality before being shipped worldwide.

To ensure the fastest delivery, personalized and custom-made items are routed to our nearest production hub relative to your delivery address.

2. Shipping & Delivery

Since we craft your items on demand, please allow 2–4 business days for production.

Standard Items (from USA): Usually take 7–14 business days for international delivery.
Custom Items (from nearest hub): Usually take 3–7 business days.
Note: Estimated dates are always shown at checkout.

Orders shipped from our US facility to international destinations (including the EU) may be subject to local import duties. However, many of our custom/personalized items are fulfilled locally to minimize or eliminate these fees.

3. Returns & Support

For your convenience, all returns are handled at our Return Center in Germany. Please contact our support team before sending an item back to receive the official return instructions.

We offer dedicated support via German phone numbers and email. You can find our contact details on the "Contact Us" page. We are here to help you in both English and German!

Because personalized items are made specifically for you, they cannot be returned or exchanged unless they arrive damaged or defective.

4. Our Mission (Shop with Mercy)

True to our name (ARaxma) and our slogan "Shop with Mercy," we donate 10% of our net profits to charitable organizations. Your purchase directly helps support humanitarian causes around the world.